1 - Customer Service " Hotline " - Free and available on 01 34 33 01 55
Vous avez un projet et vous ne savez pas quel matériel choisir ? Vous avez une question sur l'un de nos produits ou besoin d'un conseil technique ? Créadhésif a mis en place un numéro de téléphone gratuit pour vous permettre d'échanger avec nos conseillers et ainsi affiner votre projet. Notre équipe est la pour répondre à toutes vos questions, vous conseiller et vous donner des astuces pour démarrer sereinement. Une fois votre commande réceptionnée, vous pouvez également nous contacter pour obtenir des conseils sur l'installation et l'utilisation du matériel et des consommables. Notre Hot Line technique est à votre disposition : du lundi au vendredi de 10h à 12h et de 14h à 17h au 01 34 33 01 55 (numéro gratuit).
2 - Free delivery for orders over 150 Euros incl. VAT
Créadhésif undertakes to deliver free of charge from 150 Euros incl. VAT of purchase on all items on our site. Offer valid for all shipments within metropolitan France. You also have the possibility to estimate yourself the shipping costs by adding the desired products to your Cart and clicking on "estimate shipping costs" according to the place of delivery.
3 - Cheaper elsewhere? Let's line up!
Always anxious to offer you the best prices on the Internet, do not hesitate to contact our sales team by email or telephone if you have found cheaper elsewhere. If the site is indeed a site hosted in France and which respects French laws, we will do our best to offer you the best price. Offer valid on identical items including delivery costs and the price incl. VAT.
4 - Guaranteed delivery 5 days, otherwise we refund the shipping costs.
For the products indicated in stock, we undertake to deliver within 5 working days. If we exceed this time, we undertake to reimburse you the shipping costs. Offer valid for all shipping in Metropolitan France. Provided that the package is not indicated as delivered.
5 - Secure payments
In order to guarantee the security of your credit card payment, Créadhésif has set up the 3D Secure payment. During your purchase on the Internet, you will be redirected to your bank's server to validate the payment. Your bank must be able to verify that the person using the credit card is indeed the holder of this card and that he does not use it fraudulently: it must be able to authenticate the cardholder (example: sending a code by SMS, request the date of birth of the cardholder, authentication by other means - ex: questions / answers ...), in order to validate the order.
6 - Order follow-up
Upon shipment of your order, you will automatically receive a confirmation email that will allow you to follow in real time the delivery of your package to your home. The information relating to this expedition are all included in this email. By clicking on the link, you will be automatically redirected to the carrier's website to track your order live.
7 - Warranty and after-sales service
Créadhésif ensures the repair of your equipment. The products distributed benefit from the guarantee of the largest manufacturers (except for consumables and accessories). Our guarantees are from 1 to 2 years for the majority of the products with the possibility of subscribing an extension of guarantee on the indicated products. Your adviser is of course at your disposal to assist you in your procedures. We undertake to take your request into account quickly and to send you the goods as soon as possible.
8 - Payment in 3 installments
You can pay your orders in 3 installments by cheque from 600€. In this case, we remind you that the shipment will be effective upon receipt of the 3 cheques duly completed, do not forget to indicate the reference of your order on the back.
