Our different guarantees

Créadhésif offers 3 ranges of guarantees.

Whichever one you choose, you will have a guarantee of at least one year, which includes repair, replacement of defective parts and labour. In addition, the return of the machine to your home is at our expense.

To subscribe to the different warranties, go to the pages of the products concerned, in the option section.

The Bronze guarantee

Automatically included when purchasing a machine from our site.

It has a duration of one year and includes the replacement of defective parts and labour.

We take care of the shipping costs of the machine to your home.

Thus, depending on the brand, the bronze warranty includes :

            
Brands                 

Features

Sawgrass

2 year warranty in the EU and 1 year warranty in the rest of the worldagainst allhardwarefailures.If the machine cannot be repaired remotely, it will berepairedorreplaced.

Secabo

All devices comply with German safety standards and come with a 2-year warranty excluding so-called wearing parts.

Graphtec

2 years warranty from the date of purchase. It covers parts and labour. Return to Graphtec workshop.
Return costs are the responsibility of the customer, while re-shipment is borne by the supplier.

Summa

2 year warranty

OKI

The current one-year warranty can be extended to 3 years provided that the products are registered within 30 days of purchase on the OKI website.

Stahls

1 year parts and labor warranty



The Silver Guarantee

Opt for the Silver Guarantee Créadhésif for more peace of mind!


With this option, you will have an extended warranty of one year in case of malfunction of your machine.

This includes repair, i.e. the replacement of defective parts and labour.The return of the machine is at our expense.

However, this warranty does not include the cost of shipping the machine to our premises. The shipment of your equipment, in its original packaging to Créadhésif, is therefore at your expense.

The Gold Guarantee*

Offer yourself the serenity with the Gold Guarantee Créadhésif ! During the warranty period, Créadhésif lends you a machine for the time of the repair, so that you can continue your activity with complete peace of mind.

Thanks to this option, you will have an extension of guarantee in case of malfunction of your machine. Your equipment will thus be guaranteed for up to two years.

This includes repair, i.e. the replacement of defective parts and labour.

The shipment as well as the reshipment of the machine are at our expense**, whatever their cost. The warranty includes the cost of sending the machine to our premises. The shipment of your equipment, in its original packaging, to Créadhésif is therefore at our expense, as well as its return to you.

* valid only in metropolitan France
**subject to a proven breakdown.